UPDATED · OCTOBER 8, 2026
Inquiry & service terms
Information to help you understand the process before requesting a repair or asking about a product.
Inquiries and visits
The website presents Ivenzo Tech services and prepares messages you can send by WhatsApp or email. You can walk in or arrange a visit on WhatsApp. A message alone does not confirm an appointment, repair, purchase or product availability.
Assessment and diagnostics
We work with different brands, subject to evaluation. A straightforward issue may be checked at no charge. If diagnosis requires additional time and work, the fee is $20–$50, with your approval of the exact amount before proceeding. The fee is credited toward the repair price if you decide to go ahead.
Estimate and authorization
Before work begins, we explain the estimate, proposed part and expected timing. Part grades and availability vary by model. Every repair and additional charge require your prior approval.
Timing and specialists
Repair times are estimates and are confirmed after device assessment. Some specialized work may involve external specialists, depending on the case. We will explain the options for your device before you authorize the work.
Preparation and collection
Back up your data if possible, keep your case and bring the device charged when the fault allows it. Present your receipt or order number for collection; we can look up records if the receipt is lost. If someone else collects the device, the owner’s prior authorization and the collector’s identification are required.
Courier pickup and delivery
Miami courier pickup and delivery are arranged in advance. The customer pays the courier cost, confirmed before arranging service.
Purchases and availability
Website categories do not represent live inventory. We confirm product condition, compatibility, availability and price before purchase. Sales inquiries are currently coordinated with the store; the website does not process payments or confirm automatic bookings.
Warranty and rights
Review the applicable store warranty before approving a repair or making a purchase. These terms do not remove rights or responsibilities established by applicable law. For questions, email team@ivenzotech.com.